Need help?
What is VOZ Mercado?
VOZ Mercado is a marketplace that offers our VOZ community quality products and services from trusted vendors carefully selected by our team. We prioritize American-made products, Hispanic businesses, and exclusive deals to help you manage the cost of living and improve the overall wellbeing of your family.
What’s the status of my order?
When you place an order, you will receive a confirmation email. Once the order has shipped, you will receive a tracking email from the selected carrier (FedEx, UPS, etc.). Shipping and deliveries vary by item. Check the description of each item to get a better estimate.
How to get help with an order?
Click the “Get Help with an Order” button above and select the vendor you need assistance from. This will generate an email form for direct communication with the seller.
How to purchase an item?
- Add items to your cart.
- Proceed to checkout.
- Enter your shipping details.
- Select your preferred shipping method.
- Enter payment information.
- After completing your purchase, you will be redirected to a confirmation page and receive a confirmation email from both Voz Mercado and the vendor.
- Shipping details will be sent once the vendor ships the item.
How to contact a shop?
Visit the product page and find the vendor’s name at the top. You can then reach out via the “Get Help with an Order” button on the FAQ page to generate an email form for that vendor.
How to search for items and shops on VOZ Mercado?
All available products and services are showcased in curated collections on the homepage. As we grow, we plan to introduce personalized recommendations and featured collections that are tailored to your preferences.
How do I update my shipping address?
If you need to update the shipping address for an order that has already been placed, contact the vendor as soon as possible via the “Get Help with an Order” form above.
What are some tips for buying safely on Voz Mercado?
- Do not share personal or payment information outside of VOZ Mercado.
- Review the seller’s return policy before making a purchase.
- Report suspicious activity to customer support.
- Use only the secure payment methods available on the platform.
How can I sell on VOZ Mercado?
If you’re interested in becoming a seller, click on this link and complete the application form. Our team will review your submission, and get back to you.
What is the return and refund policy?
VOZ Mercado serves as a marketplace connecting buyers with vendors. Return and refund policies are determined by each seller. If you experience an issue with your order, please contact the vendor through the “Get Help with an Order” button..
What is America Dreaming?
America Dreaming is a merchant that supports VOZ Mercado by offering a selection of highly vetted, American-made products. Different manufacturers and online sellers make their products available in America Dreaming in order to be showcased on VOZ Mercado.
What should I do if I receive an incorrect or damaged product?
If you receive an incorrect or damaged product, contact the seller immediately via the “Get Help with an Order” button. Provide details and, if possible, photos of the issue. The vendor will guide you through the return or exchange process.
How does VOZ Mercado select items?
VOZ Mercado is always looking to delight its community. One way we do this is by selecting high-quality products and specialized services that align with our audience’s values. Our curated items feature clear return/ refund policies, and come from well-reviewed sellers that are based in America or Latin-America.
What is VOZ’s Top Pick?
VOZ’s Top Picks are standout products selected by the VOZ Mercado team. These items feature a special badge and include a “Why We Love This Item” section on the product page.